Refund and Returns Policy

if you are not satisfied with your purchase, please review our Refund & Returns Policy below:

1. Eligibility for Refunds

• Refunds are only applicable in case of:

  • Service not delivered as promised

  • Technical issues that prevent proper use of our service

  • Wrong or duplicate charges due to system error

• To be eligible, you must contact us within 7 days of the transaction.

2. Non-Refundable Situations

• Change of mind after successful service delivery

• Misuse of services

• Delay caused by customer’s own action (e.g., providing wrong details)

• Any promotional/discounted purchases are non-refundable

3. Returns (If Applicable for Products)

• Products must be returned in original packaging, unused, and undamaged.

• Returns must be initiated within 7 working days of receiving the order.

• Shipping charges for returns are the responsibility of the customer (unless the item is defective).

4. Refund Processing

• Once approved, refunds will be processed to the original payment method within 7–14 working days.

• In case of bank delays, Express Oye is not responsible.

5. Contact Us

For refund or return requests, please contact us:

Email: oye@expressoye.com
 Phone: 0300 1 693 693